VPN client setup and subscription import guide

ACCOUNT

Create an account and save your credentials

Open the account creation page in the VPN29 user dashboard and enter a username and password as prompted. No email address is required; create your account with a username and password. Choose a username that’s easy to recognize, and use a password you don’t use on other websites. Check your entries before submitting, especially your keyboard input language and password capitalization, so a typo isn’t mistaken for an account issue.

When you’re done, follow the dashboard prompts to open the account overview. If you’re taken back to the login screen, sign in with the username and password you just saved. Reaching the overview means your account is set up. If you don’t see an available subscription or route yet, there’s no need to create another account; check whether you’ve selected and activated a plan.

Save your login details in a trusted password manager. Since account creation doesn’t require an email address, don’t rely on an email account that hasn’t been linked to recover your account. Check the login page and account settings to see whether credential recovery is available. On a shared computer, don’t save your login session, and sign out of the dashboard when you’re done.

If the page doesn’t clearly confirm your submission, check its messages first, then try signing in normally. Don’t submit repeatedly or post a screenshot of your password in a public forum. If you need help, use an available support ticket option in the dashboard and describe the screen you’re stuck on and the error message.

Start Free

BILLING

Choose a plan and review your order

Open the plans section in the dashboard and consider how often you’ll use the service before choosing the largest data allowance. Monthly subscriptions are suited to regular use: ¥9.9/month for 60GB, ¥18/month for 250GB, or ¥28/month for 500GB. Data resets monthly on the activation date, not on a shared calendar-month schedule. Check the account overview for your current allowance.

If you use the service less often, compare the data packages: ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. Data packages last until the data is used and never expire, unlike monthly subscriptions, which reset. Check this difference before choosing so you don’t mistake a monthly subscription for a data package or apply monthly reset rules to a data package.

After choosing a plan, open the order confirmation page and check the plan name, data allowance, billing method, and amount due. Then continue with a payment method shown on the page. VPN29 supports Alipay, WeChat Pay, and USDT; follow the checkout instructions. After payment, return to the dashboard to check your order and plan status. Don’t assume activation is complete just because you closed the payment page.

If your payment is still being confirmed, keep your order details and check the dashboard before trying again to avoid placing a duplicate order. When you upgrade a monthly subscription partway through a billing period, the price difference is converted into remaining days; don’t estimate it by adding full billing periods. VPN29 offers a 60-day no-questions-asked refund. See the Terms of Service for the refund process. There’s no limit on the number of devices you can use simultaneously, so choose a data allowance based on your actual usage.

Compare all prices on the plans page, then complete your order in the dashboard. Next, you’ll need your subscription, so confirm it’s available in the account overview first.

Choose This Plan

SUBSCRIPTION

Get your subscription configuration from the dashboard

Return to the account overview and check your plan status and remaining data, then look for subscription options. The dashboard may offer client import, copy subscription, or another configuration option; use what’s available on the page. A subscription passes available routes and related settings to your client. Signing in to the dashboard and loading the configuration in a client are separate steps.

If you’ve already installed the right client, use the dashboard’s import option for that client, if available. When your browser asks whether to open an app, check that it’s the right one before allowing it. If the system doesn’t recognize the app, install the client first rather than repeatedly clicking the import button.

To import manually, copy the subscription link from the dashboard, then open the subscription or configuration page in your client. Choose the option to add from a link and paste what you copied. Save it and update or download the configuration. Once the client shows a route list, set that configuration as active. Saving a link without successfully updating the configuration doesn’t complete the import.

Treat your subscription link like an account credential. Don’t post it on public websites, share it in screenshots or group chats, or paste it into an unfamiliar conversion tool. The link may contain credentials that identify your subscription, so hide them when troubleshooting. If you think the link has been exposed, check whether the dashboard offers a reset option. If there’s no clear option, ask through a dashboard support ticket rather than editing the link yourself.

If the client says the format isn’t supported, first check that you chose the subscription option for that client. Don’t try to change the link into another format at random. Supported configuration formats depend on the dashboard and app; check their documentation. Once you’ve confirmed the subscription matches the client, continue with installation and import.

Open Account Overview

CLIENTS

Import into clients on each platform

Get the VPN29 client for your system from the dashboard’s downloads section, using the compatible version listed there. There’s no need to search for an installer with the same name elsewhere. You can download clients for Windows, macOS, Android, and Linux after signing in; a purchased plan isn’t required to download them, but an active plan and subscription are needed to connect. iOS download availability depends on what the dashboard shows. The steps below cover common desktop and mobile client workflows; button names may differ.

Get the Client

Windows: Import your subscription and enable the system proxy

Choose the Windows desktop client provided in the dashboard, download it, and follow the installer prompts to launch it. The first time you open it, go to the subscription or configuration manager and import from the dashboard, or choose the option to add a configuration from a link. Save and update it. When the route list appears, select the active configuration and then choose a route. Don’t set an empty configuration that hasn’t downloaded successfully as active.

Next, enable the system proxy or the relevant connection switch as instructed by the client. If the system requests permission when you enable a mode, confirm the request comes from the client you just installed before continuing. Close other proxy apps first to prevent them from changing system settings. If your browser works but a standalone app doesn’t, check whether that app uses the system proxy before assuming the route is broken.

macOS: Check permissions and the active configuration

Use the macOS desktop client provided in the dashboard, choosing the compatible version listed for your device’s architecture. After installing and opening the app, add the subscription from the dashboard through the subscription or configuration menu. Update it and select it as the active configuration. If importing from the browser doesn’t open the client, copy the link manually instead of repeatedly responding to browser permission prompts.

If the system asks for network extension or VPN permissions, follow the app’s instructions to review the request in System Settings. You only need to act if the request actually appears; there’s no need to change all network permissions in advance. After granting permission, return to the app and check the connection status. If the app still says permission hasn’t taken effect, reopen it as prompted and check whether the configuration loads correctly.

Android: Allow the VPN connection

Download the Android client from the dashboard and install it by following the system prompts. Then add the link from the app’s subscription or configuration page. Update the configuration, choose a route, and tap Connect. The first time a VPN connection is established, Android usually displays a system authorization prompt. Check the app name, allow the request, and return to the client to confirm it’s connected.

If the connection often drops when the app is in the background, check whether your system restricts background activity or battery use, and allow the client the necessary permissions in your device settings. Settings names vary by manufacturer, so follow what your system shows. Also check that another app isn’t using the VPN connection. To switch apps, disconnect the other one normally before starting the VPN29 client.

iOS: Get the client if the dashboard allows it

Open the iOS section in the dashboard’s downloads area. The iOS client download is available only to users with a purchased, unexpired plan. If the page says you don’t meet the requirements, check your plan status and follow the dashboard prompts. If the download option takes you to the App Store, confirm it’s the app linked from the dashboard, then download and open it as usual.

Return to the dashboard and use the relevant import option, or add the subscription manually from the client’s configuration page. Update it and choose a route. The first time you connect, allow the VPN configuration when prompted by iOS and complete any on-device confirmation the system requires. Then return to the client and check the active configuration and connection status. Seeing the VPN indicator only confirms that a connection was established; you’ll still need to check whether the target app uses the route as expected.

VPN29 also supports Linux. Follow the client instructions provided in the dashboard for installation and import. The key checks are the same on every platform: the configuration is updated, the correct configuration is active, and the required connection permissions are allowed. Check these first before changing advanced settings; it usually makes issues easier to pinpoint.

VERIFY

Connect to a route and verify it works

Choose an exit region that suits the service you want to use, then turn on the connection. At first, leave the route, rules, and operating mode unchanged; keep the default settings and confirm you can connect. To learn about regions and route types, see global server locations. The routes available to you are listed in the client.

After connecting, open a page that already works to confirm your local network is still online. Then open the target website or app and try something you’d normally do there, such as loading a page or content. A changed connection toggle alone doesn’t confirm that the target app is using your selected exit route.

Next, use this site’s IP lookup to check your current exit information. In split-tunneling mode, the lookup page and target app may match different rules. The IP shown is for that specific request; it doesn’t mean all app traffic uses the same region. If your client shows connection logs or rule matches, check how the target domain was handled.

If the target service still shows your original region, close and reopen the app, then check its account region, app cache, and client rules. Streaming availability may also depend on account and platform policies; changing your exit route doesn’t guarantee access to specific content. For regional restrictions, split tunneling, and playback issues, see the Streaming guide. This page covers the connection setup only and doesn’t go into platform-specific differences.

If you can’t access anything, disconnect the client and make sure your local network works on its own. Then check your plan status and remaining data in the dashboard, whether the client updated the subscription, and the system permissions. If only one route fails, try another available route in the same configuration. Change one thing at a time to make it easier to identify the cause.

If you still can’t get connected, submit a support ticket in the user dashboard. Include your operating system, the client’s error message, the affected service, and what you’ve already tried. Before sharing screenshots, hide sensitive details in your subscription link, password, and payment credentials. Once your connection is verified, just keep an eye on your plan status and subscription updates; there’s no need to reinstall the client frequently.